WE SHIP WORLDWIDE
We urge you to reuse/recycle the packaging.
MODES OF PAYMENT:
Our accepted mode of payments: Net banking ,credit and debit cards (visa, mastercard & American express), PayPal.
Cash on delivery service is currently disabled across India keeping health & safety of all concerned in mind.
ORDER CONFIRMATION AND SHIPPING
We will send an email confirming your order. Post confirmation of your order, when the piece is being shipped from our end you will receive an email with the tracking details to enable you to track your package.
All prices are inclusive of 12.5% VAT.
We try our best to ship our pieces to you within 10-15 working days. The shipping time for customized orders and out of stock products would be intimated to you upon placement of your order. Though we have partnered with some of Indias’ most widespread logistics partners we are not liable for any delays in delivery by the courier company/postal authorities and/or national and state holidays.
EXCHANGES & RETURNS
A lot of love and work goes into making each Tokree peice. Unevenness in colour & texture of print or fabric is not a fault but a natural characteristic of the human hand be it print ,embroidery or weaves. However, any purchase may be exchanged as long as it is unwashed, unworn, unused. We are happy to provide an exchange for size only. At this time we are unable to process returns, for this we apologize.We are working on a system ,hopefully we should be able to provide you this facility soon. The cost of return or exchange is to be borne by the customer. . As a company policy we do not provide refund on any product sold. A piece once exchanged cannot be exchanged a second time. Custom made pieces are not eligible for exchange. Dupattas and free size items are not eligible for exchange.
You must inform us within 3 days of delivery of the product. Please send us an email to email@example.com with invoice/order number and attach an image of the piece purchased. Please do let us know your reason for returning the piece and which piece you would like in exchange(if not another size).
The items to be returned should be shipped to the following address, and an enclosed note with you name and return address.For any clarifications you can call us or what's app us on +91 9571565290
Returns shipping address:
Hotel Alsisar Haveli ,
Sansar Chandra road
Jaipur (rajasthan) -302001
contact: +91 9571565290
Shipping costs for returns/exchanges will be borne by the sender.
Please ensure that the product is in its original condition and packaging. Tokree holds the right to not accept a return if a piece shows signs of wear/use/damage. We would require all original papers to be returned with the product.
International orders over the value of $400 are eligible for free shipping .However any duty/custom fees (if at all)levied by your home country will be paid by you on arrival.
For orders lesser than order value of $400 a flat shipping rate of INR4500 is added upon check out.