Shipping policy

At Tokree, we believe in mindful consumption. Our policy is maximum utilisation and minimal waste. Each of our pieces is made with love, care and detail. Our garments are beautiful inside and out. Unevenness in colour, texture of fabric and print is a characteristic of any handmade product. Please be mindful of this before placing an order.

We hope our garments will grace your wardrobe for years to come. Sizing permitting, we also hope they will be borrowed by your mom and your daughter and your friends. 

General Information

All our garments are made to order. We do not maintain mass inventory of our products. We believe that we as a people need to be more mindful of our consumption and as producers, we wish to be more responsible towards our planet and our people. So, once an order is received, we begin the production process of that particular piece.

If there is an urgent requirement and you need the product earlier than our stipulated delivery timeline, please email us or send us a WhatsApp message and we will try our best to accommodate your request. We are usually able to expedite orders on request.

Payment Terms

You can use a range of safe payment options including net banking, leading national and international credit and debit cards, UPI, interest free EMI and Pay Pal for your purchase on our website. Cash on delivery service is currently disabled. 

If you have shared your email address and phone number for preferred communication, you will receive a payment confirmation from our payment gateway partner and one from us.

Order Confirmation & Shipping 

We don’t like to fill your inbox with spam, so the next time you will hear from us is when your order has been shipped. This may take up to 14 working days. 

In case you would like an update before that, we request you to email us at contact@tokreeshop.com 

Taxes

All listed prices for the garments are inclusive of taxes.

Product Delivery

We deliver across pin codes all over India. 

While we try our best to ship the garments to you within 10-15 days, the shipping time for customised orders would be intimated to you upon placement of the order. Although we have partnered with some of India’s best logistics companies, we are not liable for any delays in delivery by the courier company / postal authorities and / or on or during national and state holidays.

If you require express shipping, please email us at contact@tokreeshop.com or send us a WhatsApp message at +91 6375 466 805.

Express shipping will be chargeable as per actuals.

For express delivery please  email us contact@tokreeshop.com or send us a WhatsApp message at +91 6375 466 805.

Delivery Timelines

Within India, you can expect your order to be delivered within 7 working days while international orders would be delivered within 15 to 20 working days.

Custom size outfits may take a while longer (upto 10-12 working days)

Delivery Attempts 

Delivery agent will make 3 attempts to deliver the product to you. If you are not reachable and the product remains undelivered after 3 attempts, as per general delivery policy, it is returned to sender. Once it is returned to us, any further shipping process will be chargeable as per actuals.

International Shipping & Orders

We ship worldwide. International orders over the value of INR 10,000 (approx $120) are eligible for free shipping. However, if any duty/customs fee is levied by your home country, it will be paid by you on arrival of the product.

A flat shipping charge of INR 6000 is added at check-out for orders valued lesser than INR 10000.

Most international orders are delivered within 15 to 20 working days. However, any delay caused due to the customs process is beyond our control and we would not be responsible for the same.

Discounts 

We love our country. As a gesture of this love, we offer 10% discount to families of defense personnel, serving and retired. Please email at contact@tokreeshop.com, answer the trick question and avail the discount.

We also have a 10% off for all first time buyers. Apply code upon check out TOKREENEW.

We maintain a clearance section where we regularly update outfits.